All services offered by Micro Software Squad are invoiced as per-incident charges. Micro Software Squad will ensure resolution of any problem we agree to service or refund all applicable charges within 30 days from the date service is rendered. The date service is rendered will be considered the date when the customer first speaks with a technician and begins to engage the technician in servicing their PC, network, or peripheral device. If the same incident reoccurs within 30 days of initial date of service and Micro Software Squad is unable to completely fix the incident, then the customer will receive a full refund. Customers may not receive a full refund if there is another incident that is not of the same type or origin as the original incident within the initial 30 day period.